Category: Products

AERIS Announces Voluntary Recall of EPIC Wrist Watch Dive Computers

Submitted by: Aeris
Released on: Feb 12, 2007

February 12, 2007-San Leandro, CA -In cooperation with the U.S. Consumer Product Safety Commission (CPSC), AERIS of San Leandro, California, is voluntarily recalling AERIS EPIC Wrist Watch Dive Computers. AERIS has been notified by its supplier (Pelagic Pressure Systems) that they received isolated reports that two dive computers that use the same software program as the EPIC locked into the Gas Switch-to screen and did not return to the Main Dive screen when the divers switched the units from Gas 1 to Gas d2 during dives when they were only using one Transmitter, and Pressure associated with Gas 2 was being provided by an Analog Gauge. 

Affected are AERIS EPIC Wrist Watch Dive Computers having serial numbers 1 through 712 that were sold between October 2006 and February 2007, and are being used for diving activities that include use of multiple gas mixes not associated with multiple transmitters. 

Testing and evaluation has shown that this can occur if the control button used to switch Gases during a dive is depressed too long (4 seconds instead of the 2 seconds required to perform the operation) or it is pressed multiple times for 2 seconds when a Gas Switch operation is performed when there are multiple Gases (FO2 mixes) but not multiple Transmitters. Engineering programmers have modified the software of the EPIC to prevent the Switch-to screen from locking on the display.

AERIS asks that all owners of affected AERIS EPIC Wrist Watch Dive Computers return them to the Authorized AERIS Dealer from which they were purchased for a software upgrade at no charge. 

WARNING: DO NOT CONTINUE USE of the dive computers for multiple gas switching activities until the software is upgraded. Only Authorized AERIS Dealers and their trained service technicians must perform this upgrade. Non-authorized personnel who attempt the upgrade procedure risk voiding the products warranty and rendering the product dangerously unsafe for SCUBA use. 

To access / view the serial number / firmware revision number screen while in Watch Mode:

Depress the M (upper/left button) for 2 seconds to access the NORM Surface Main screen, the simultaneously depress the A (lower/left) and S (upper/right) buttons 4 times (2 seconds each time).

If revision r1B is displayed, the units software program has been updated. 

Locate an Authorized AERIS Dealer closest to you.

Instructions for returns direct to the factory.

Should you have any questions, please contact our toll free Recall Helpline at (888) 854-4960 or locally at (510) 562-0500 between 8 am and 5 pm Monday through Friday Pacific Time.